At Puresto Foods, we take pride in delivering fresh, premium-quality food staples—from cold-pressed oils to grains and spices—straight to your door. Here is everything you need to know about (shipping and delivery policy) how we ship and deliver your orders.
1. Delivery Coverage & Regions
- United Arab Emirates (UAE): We deliver across all 7 emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain).
- Remote / Non-Serviceable Areas: Deliveries to certain remote or offshore areas may take an additional 1–2 business days or incur a small surcharge, which will be indicated at checkout.
2. Shipping Rates & Free Delivery
We keep delivery simple and transparent:
| Order Value | Shipping Fee | Delivery Time frame |
| Orders over AED 100 | FREE | Standard Delivery |
| Orders below AED 100 | AED 10 | Standard Delivery |
| Express Delivery (Dubai & Sharjah only). Please instruct us through email/ whats-app | AED 15 | Same-Day / Next-Day |
3. Order Processing & Delivery Schedules
- Standard Delivery: Orders are processed and delivered within 1 to 2 business days.
- Same-Day Delivery (Select Areas): Orders placed before 12:00 PM (GST) Monday through Saturday qualify for same-day delivery in major metro areas (Dubai and Sharjah).
- Delivery Days: We deliver Sunday through Friday. Orders placed on Saturdays or public holidays will be processed on the next business day.
4. Order Tracking
Once your order is dispatched, you will receive an email and or whats-app notification containing:
- Your order dispatch confirmation and product details.
- Contact details for our delivery.
- An estimated time of arrival (ETA).
5. Freshness & Temperature Control
Because we handle food products—including cold-pressed oils, organic staples, and sensitive spices—all orders are packed using eco-friendly protective materials and transported in temperature-controlled delivery vehicles where necessary to preserve maximum freshness and shelf life.
6. Delivery Instructions & Unattended Delivery
- Delivery Confirmation: A signature or picture of physical handover confirmation is required upon receipt.
- Special Instructions: You can leave delivery notes during checkout (e.g., “Leave with security,” “Ring doorbell”).
- Failed Delivery: If you are unavailable during the first delivery attempt, our courier partner will contact you to reschedule. After two unsuccessful attempts, the package will return to our warehouse, and a re-delivery fee may apply.
7. Damaged or Missing Items During Transit
If your package arrives damaged, leaking, or missing items:
- Take Photos: Capture clear pictures of the outer box and affected products immediately upon delivery.
- Contact Us: Notify our customer support within 24 hours at
support@purestofoods.comor via whats-app. - Quick Resolution: We will arrange a free replacement or issue a full store credit/refund for the damaged goods.
8. Contact Our Shipping Support
Have questions about your order delivery?
- Email: info@purestofoods.com
- Website: www.purestofoods.com
