Shipping & Delivery Policy

At Puresto Foods, we take pride in delivering fresh, premium-quality food staples—from cold-pressed oils to grains and spices—straight to your door. Here is everything you need to know about how we ship and deliver your orders.

1. Delivery Coverage & Regions

  • United Arab Emirates (UAE): We deliver across all 7 emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain).
  • Remote / Non-Serviceable Areas: Deliveries to certain remote or offshore areas may take an additional 1–2 business days or incur a small surcharge, which will be indicated at checkout.

2. Shipping Rates & Free Delivery

We keep delivery simple and transparent:

Order ValueShipping FeeDelivery Timeframe
Orders over AED 100FREEStandard Delivery
Orders below AED 100AED 10Standard Delivery
Express Delivery (Dubai & Sharjah only).
Please instruct us through email/ whatsapp		AED 15Same-Day / Next-Day

3. Order Processing & Delivery Schedules

  • Standard Delivery: Orders are processed and delivered within 1 to 2 business days.
  • Same-Day Delivery (Select Areas): Orders placed before 12:00 PM (GST) Monday through Saturday qualify for same-day delivery in major metro areas (Dubai and Sharjah).
  • Delivery Days: We deliver Sunday through Friday. Orders placed on Saturdays or public holidays will be processed on the next business day.

4. Order Tracking

Once your order is dispatched, you will receive an email notification containing:

  • Your order tracking link.
  • Contact details for our delivery courier.
  • An estimated time of arrival (ETA).

5. Freshness & Temperature Control

Because we handle food products—including cold-pressed oils, organic staples, and sensitive spices—all orders are packed using eco-friendly protective materials and transported in temperature-controlled delivery vehicles where necessary to preserve maximum freshness and shelf life.

6. Delivery Instructions & Unattended Delivery

  • Delivery Confirmation: A signature or physical handover confirmation is required upon receipt.
  • Special Instructions: You can leave delivery notes during checkout (e.g., “Leave with security,” “Ring doorbell”).
  • Failed Delivery: If you are unavailable during the first delivery attempt, our courier partner will contact you to reschedule. After two unsuccessful attempts, the package will return to our warehouse, and a re-delivery fee may apply.

7. Damaged or Missing Items During Transit

If your package arrives damaged, leaking, or missing items:

  1. Take Photos: Capture clear pictures of the outer box and affected products immediately upon delivery.
  2. Contact Us: Notify our customer support within 24 hours at support@purestofoods.com or via WhatsApp.
  3. Quick Resolution: We will arrange a free replacement or issue a full store credit/refund for the damaged goods.

8. Contact Our Shipping Support

Have questions about your order delivery?

Shopping Cart